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Changelog

All notable changes to Agent Red Customer Experience are documented here.

v1.17.0 — 2026-02-11​

Admin security​

  • Email-based forgot-password flow replaces the old change-password endpoint
  • HMAC-signed reset tokens work across multiple replicas without shared state
  • 15-minute token expiry, single-use enforcement, rate limiting (3 requests per 5 minutes)
  • Branded HTML email with reset link delivered via SMTP (Titan Email)

Widget​

  • Quick Action prompt buttons: configurable pill buttons in the widget greeting area that send pre-defined prompts
  • Template variable substitution (\{\{product_name\}\}, \{\{collection_name\}\}, \{\{page_handle\}\}) for page-aware prompts
  • Improved panel drop-shadow (dual-layer) for visibility on busy storefront backgrounds

Admin dashboard​

  • Quick Action CRUD: 8-endpoint API for creating, editing, ordering, and assigning prompts to page types
  • Conversation search endpoint (previously returned 405)
  • Fixed audit log 500 error (Cosmos DB query initialization)
  • Fixed customer profile list 503 error
  • Fixed corrupted logo on forgot-password pages (replaced invalid PNG data URI with SVG)

v1.15.2 — 2026-02-10​

Bug fixes​

  • Fixed FastAPI route ordering: static routes (/stale, /export, /staleness) now registered before the /{entry_id} catch-all in the knowledge base API
  • Widget config loading: Shopify Liquid template no longer overrides API-fetched tenant configuration with default values
  • Widget default API URL corrected to production FQDN

Infrastructure​

  • API Gateway restored after Azure subscription suspension and recovery
  • Admin UI validation: 86/86 endpoints passing

v1.14.0 — 2026-02-09​

Bug fixes​

  • Fixed hybrid search score filtering: rrf_score key mismatch caused all search results to be filtered out by the minimum score check
  • Improved Critic prompt engineering to reduce false blocks on product feature descriptions

Knowledge base​

  • Conflict scanner: 4-phase detection (embedding similarity, title trigrams, content overlap, factual conflict regex) with HIGH/MEDIUM/LOW severity ratings
  • Admin UI "Scan for conflicts" button in the knowledge base manager toolbar

App Store preparation​

  • Listing accuracy review: 8 inaccurate claims corrected to verifiable facts
  • Non-disruptive upgrade infrastructure: automated upgrade/rollback scripts with 43-test regression suite

v1.0.0 — 2026-02-09​

Initial release

AI pipeline​

  • Six specialized AI agents: intent classification, knowledge retrieval, response generation, escalation detection, analytics, and content safety (Critic/Supervisor)
  • Direct Azure OpenAI integration (GPT-4o for responses, GPT-4o-mini for classification)
  • Stream-then-validate pattern: AI responses stream in real-time, Critic validates post-stream

Persistent customer memory​

  • Layer 1 — Customer context: Structured profiles with purchase history, geography, preferences, and account state injected into every interaction
  • Layer 2 — Conversation memory: Vectorized transcripts with semantic search across full interaction history (Cosmos DB DiskANN)
  • Layer 3 — Cross-session learning: Pattern extraction with confidence scoring and monthly decay (Professional and Enterprise tiers)
  • Layer 4 — Dedicated model training: Per-customer fine-tuning on 1,000+ interactions (Enterprise add-on)

Knowledge base​

  • Hybrid retrieval: BM25 keyword matching + vector similarity with Reciprocal Rank Fusion
  • Document upload: PDF, DOCX, CSV, TXT, HTML parsing with automatic chunking
  • Staleness detection with 3-factor scoring (age, embedding drift, verification recency)
  • 3-tier semantic caching (embedding, search results, semantic similarity)

Chat widget​

  • Preact-based widget (~17KB gzip) with Shadow DOM isolation
  • SSE streaming for real-time AI responses
  • WebSocket for typing indicators and presence
  • Light and dark mode support
  • Configurable appearance, greeting, pre-chat form, and offline form
  • Shopify Theme App Extension delivery

Admin dashboard​

  • Embedded Shopify admin (Polaris + App Bridge)
  • Standalone admin with API key authentication
  • Conversation inbox with message threading
  • Knowledge base manager with document upload
  • Analytics overview with intent breakdown
  • Widget configurator with live preview
  • Team management with role-based access
  • 9-step onboarding wizard

Billing​

  • Shopify Billing API integration (subscriptions + usage charges)
  • 3-tier consumption: included allowance → conversation packs → overage
  • Usage dashboard with real-time metrics and CSV export
  • 14-day free trial on all tiers

Security and compliance​

  • GDPR: 3 mandatory Shopify webhooks, PII scrubbing, data export/deletion, consent management
  • Fail-closed Critic policy: responses blocked unless explicitly approved
  • Per-tenant data isolation (Cosmos DB partition keys)
  • Rate limiting per tier (Starter 10/min, Professional 50/min, Enterprise 200/min)

Infrastructure​

  • 9 Azure Container Apps (East US 2)
  • Cosmos DB Serverless with DiskANN vector index
  • KEDA auto-scaling with night profiles
  • Zero-downtime rolling deployment

© 2026 Remaker Digital, a DBA of VanDusen & Palmeter, LLC. All rights reserved.

Last updated on by Remaker Digital

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