Agent Red is an AI-powered customer service platform that automates support conversations across your e-commerce channels. Built on a proven open-source foundation with a multi-agent AI pipeline, Agent Red delivers accurate, context-aware responses at scale.
What you'll find here
- Getting started — Understand what Agent Red does, how it works, and how to set up your first deployment.
- Admin guide — Complete reference for every setting in the admin console — what each input does, how changing it affects system behavior, and best practices.
- Integrations — Connect Agent Red to Shopify and other platforms.
- Billing — How conversations are metered and billed.
- Changelog — What's new in each release.
Key capabilities
| Capability | Description |
|---|---|
| Intent classification | Routes customer queries across 18 intent categories (17 customer-facing plus 1 admin-only route) |
| Knowledge retrieval | Searches products, FAQs, and policies using hybrid vector + keyword search |
| Response generation | Crafts personalized, brand-consistent replies powered by GPT-4o |
| Escalation detection | Identifies conversations requiring human intervention |
| Analytics | Monitors conversation quality, resolution rates, and AI performance |
| Content safety | Validates every response before delivery to customers |
| Persistent customer memory | Builds customer context, conversation history, and learned preferences across sessions |
| Customer identity | Pre-chat form, OTP email verification, and Shopify HMAC passthrough ensure every conversation is linked to a real customer |
| Automated onboarding | Widget keys, welcome emails, and setup wizard guide new merchants from signup to first conversation |
| MCP integrations | Connects to Stripe and Shopify Storefront via the Model Context Protocol for real-time payment and product data |
| Admin security | API key authentication, magic-link sign-in, and optional two-factor verification for admin-console access |
Platform tiers
| Tier | Included conversations | Starting at |
|---|---|---|
| Starter | 1,000/month | $149/month |
| Professional | 5,000/month | $399/month |
| Enterprise | 20,000/month | $999/month |
All tiers include the full six-agent pipeline and a 14-day free trial. Get started with Shopify or contact us for standalone deployments.
Need help?
- Support: support@remakerdigital.com
- Install: Shopify integration guide
© 2026 Remaker Digital, a DBA of VanDusen & Palmeter, LLC. All rights reserved.
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